FAQ

How do I file a insurance claim through USPS? 

Priority Shipping and Priority Express shipping includes Free $100 Insurance coverage and free tracking. If your package arrive spoiled or damaged, please file an insurance claim.

To process a claim for a USPS-insured service, such as a Priority Mail or Priority Mail Express package that had a declared value of $100 or less, you’ll need to file the claim directly with USPS at https://www.usps.com/help/claims.htm. We’re happy to help answer questions. If USPS approves the claim, they will mail you a check.

How are orders shipped?

All of our orders are shipped via USPS. You will receive an email update with your tracking number once your order has shipped.

What are your delivery times?

All orders are processed within 48-72 hours. Once orders are done processing, we ship perishable products via Priority Mail Express (1-2 days). Packages usually ships in 1 day. Orders are not shipped or delivered on Fridays, weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

How to track my order? 

Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS up to 48 hours to reflect updates on their tracking page.

How do I return an item?

Due to Covid-19, no returns or exchanges will be allowed. We throw away any products not picked up after three days. Zandria’s does not assume any responsibility for any issue that may arise in shipping process (ex. lost, stolen, or delays). All orders are non-refundable or up to the discretion of Zandria’s Dessert Boutique, LLC.

How can I contact your couriers?

Courier information will be emailed after orders have been processed.

Do you provide international delivery?

ZANDRIAS DESSERT BOUTIQUE, LLC does not currently offer international delivery.

How do you ship my products?

Please keep in mind desserts are frozen and kept in 48hr insulation bags with up to 2-3 moisture-resistant cold packs when departing our kitchen. Orders are usually sent to the post office closer to 5pm to ensure your dessert products remain as cold as possible during shipping transit.

My products arrived cool. What should I do?

Please refrigerator your products immediately upon arrival. Products have been tested and can be enjoyed at cool as well as refrigerated or frozen. Our desserts our packaged to last up to 48 hours without refrigeration.

Why are there no bananas in my banana products?

Due to the quick ripening nature of bananas, we choose not to include bananas in our product that we ship. Please request bananas in the customer’s notes.

How do I place a corporate order?

Please email support at desserts@zandria.com for more information.